If you would like to pay an additional amount off your loan balance at any stage you are able to just contact our team on 0800 200 275 to go through the payment options with you.

For anything to do with your payments Credit Control is here to help, you can contact them on 0800 200 275. If you let us know of your circumstances before your payment is missed, we can find a way to get you back on track and avoid any unnecessary fees and charges.

If we have not heard from you before a loan payment is missed, you will receive fees for telephone calls and letters sent to you until a payment arrangement is made. Nobody likes fees, so make sure you let us know as soon as you know there is an issue, and respond to any messages left regarding your payments as soon as possible. In extreme cases, repossession can occur if you have not made a satisfactory payment arrangement. However, as long as you keep us updated on your circumstances we will always work with you to come to the best possible arrangement.

If you feel that you have grounds to apply for unforeseen hardship we will require the following information in your claim:

1. An update of all your contact information
2. 3 months of current bank statements to reassess your income and expenses
3. A detailed explanation of reason for the hardship application (we have a hardship form to complete)

If you are in a situation where you are considering a hardship application we recommend you see a budget advisor, we are always happy to work alongside them to get you the best possible outcome. To make an unforeseen hardship claim, please call our credit controller on our free phone number 0800 200 275.

We always like hearing feedback on ways in which we can offer you the best possible experience. For general feedback, please fill out the web form our our Contact us page

To lodge an official complaint through our internal disputes resolution procedure please send a detailed description of the issue including your name, contact number and a loan agreement number (if known) through our Contact Us page or alternatively call 0800 200 275. Our complaints manager will respond to your concerns and work through a resolution with you.

If you still are unable to reach a resolution you may refer the matter to The Insurance and Financial Services Ombudsman, our dispute resolution provider. Contact information can be found on our Complaints Page or call (04) 499 7612. Please note that you are required to lodge a complaint through the internal disputes resolution procedure before you apply to the Insurance and Financial Services Ombudsman.

The annual interest rates range from 14.95% to 24.95% depending on your credit score/profile.

The key things that we look for in assessing what interest rate you will get is: work history, residential status, income & expenses, security used on the loan, your assets and liabilities, credit history and any special circumstances.

The annual Interest rates for unsecured lending ranges from 18.95% to 29.95% again depending on your credit score/profile. The key things that we look for in assessing what interest rate you will get is: work history, residential status, income & expenses, your assets and liabilities, credit history and any special circumstances.

• Loan $0 to $399 establishment fee $125
• Loan $400 to $499 establishment fee $150
• Loan $500 to $599 establishment fee $165
• Loan $600 to $799 establishment fee $195
• Loan $800 to $999 establishment fee $230
• Loan $1,000 to $1,499 establishment fee $275
• Loan $1,500 to $1,999 establishment fee $295
• Loan $2,000 to $2,999 establishment fee $325
• Loan $3,000 to $4,999 establishment fee $350
• Loan $5,000 to $9,999 establishment fee $450
• Loan $10,000 to $19,999 establishment fee $495
• Loan $20,000+ establishment fee $595

• Loan $10,000+ establishment fee $595
• Account Administrative Fee – An account administration fee of $2.80 per week or $12 per month also applies for all active loans.
• Security Variation Fee – A security variation fee up to $150 to change the collateral on an existing loan. e.g. car.
• Loan withdrawal/variation Fee – up to $95 to $250 per additional advance made to you dependent on the size of the advance and the number of borrowers and the collateral types.
• Mortgage fee – $490 to register a mortgage or caveat. This includes discharging the mortgage at the end of the loan. The fee to discharge or register a mortgage or caveat as a one off transaction is $250.
• Mortgage Refinance Fee – $75 if we already hold a mortgage or caveat and you wish to refinance.
• Inspection Fees and Home Sign up – If an agent is needed to inspect the collateral or you have opted for an agent to visit in order to sign your loan agreement $50-$95.
• Refund Fee – to refund an over payment is up to $50.
• Statement Fee – $10 per statement per additional statement (no charge for regular statements).

Account Administrative Fee – An account administration fee of $2.80 per week or $12 per month also applies for all active loans.

• Default Fees – Default fees are generally 10% points higher than your annual borrowing rate for any outstanding unpaid amount. There is also a daily default fee of $2.00 for every day you are in arrears. Generally there is a grace period of 2 to 5 business days before default fees commence but if the arrears are not paid within the grace period then the fees are backdated to the first day of default.
• Other Default Related Charges – Reminder letters sent in relation to payment defaults or contract breaches are $15.00 and telephone/text message calls are $10.00. If an agent is required to visit due to contract breaches, the fee is $95 depending on the circumstances of the breach and is based on actual time/costs. Other enforcement costs which we incur may be added to your account.
• Credit Monitor Fee – If we receive a credit monitor advice from a credit reporter then a fee of $10 will be charged to your account.
• Repossession Letters – Repossession warning letters are charged at $50 per letter plus any disbursement costs for serving the letters.
• Recovery Costs – Actual enforcement costs may be added to your loan account. Also our time may be included based on our time incurred.

Refer to your loan contract. An early settlement fee may apply to your loan if you wish to pay it off.

Current at 1 April 2016