Sometimes things don’t go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem. If you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access by:


0800 200 275 from within NZ
and ask for the Managing Director
+64 3 343 2269 from overseas

Or write to us at:

PO Box 36606
Christchurch 8146
Attn: Managing Director

If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to The Insurance and Financial Services Ombudsman Scheme (IFSO). This scheme is independent, impartial and free to consumers. Our financial service provider number is FSP 9421. Contact details are as follows:

Contact details are as follows:

Telephone: (04) 499 7612
Write to them at:
Office of the IFSO,
PO Box 10-845
Wellington 6143

Applying for your loan is really easy

Quick and Simple Online Loan Application Form
step 1

Complete our quick and simple online loan application form in only 5 minutes

Loan Application Assessed by a Human Being
step 2

Your application is assessed by a human being – not a computer who’ll contact you within 60 minutes
(during business hours)

Loan is Approved
step 3

If your loan is approved, after completing the documentation you’ll get your money the same day paid into your bank account